Over the past few days I have been receiving enquiries regarding the £400 bonus payment that Call Center Staff are receiving, as well as the £200 Covid 19 payment.
Just to clarify, this is an agreed bonus in accordance with the agreed performance criteria already in place. Whilst it does not have a direct connection with the Covid 19 situation, it will be paid even though the criteria has not been met. The reasonings are that the Covid 19 pandemic had a direct impact on performance levels, which the Staff have no control over.
“Due to factors beyond anyone’s control, some of the key targets were not hit, but, explains CWU assistant secretary Andy Furey, “we proposed to senior management of Royal Mail’s Customer Experience (CE) division to exclude some of these from the assessment – because penalising members financially would have been unfair in these very specific circumstances.”
Obviously, the proposals included the period during March when the terrible Covid-19 crisis arrived, but also the General Election period towards the end of 2019, which also impacted negatively on the bonus targets.
“And following discussions at the highest levels, we’re really pleased to be able to announce that the company has taken the same view on this occasion,” the CWU assistant secretary adds.”