Support for vulnerable people in Stoke-on-Trent.


The city council-run initiative with voluntary sector partner VAST to support vulnerable people, #StokeonTrentTogether will now be available seven days a week. The support service is being extended to help provide care to the city’s most vulnerable residents. The service is running 9am to 5pm.

 Residents can access the #StokeonTrentTogether helpline – 0800 561 5610 – or visit Residents are also encouraged to contact the service if they would like to volunteer their time to give support or give donations.

 Earlier this year, the campaign made over 100,000 proactive welfare calls to city residents, provided 4,745 requests for food parcels, received 1,886 requests for prescription collections and made 112 referrals for support services for people experiencing loneliness.

 From Monday (9/11/20) redeployed libraries staff will be making proactive calls to vulnerable residents and offering support with accessing help with shopping, prescriptions, loneliness or dog walking. Teams are also referring people for income and debt advice if they express concerns with this.

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